You typed your password correctly, but the page stayed on “Checking credentials” and now shows “Account locked for 15 minutes.” The most common cause is entering a wrong password three times in a row, which triggers a temporary security lock.
Cannot Log In or Account Locked After Failed Attempts
You see “Account temporarily locked” or “Invalid credentials” after several tries. Likely causes: wrong password, caps lock on, incorrect username, a blocked IP, or a forgotten registration email.
- Wrong password was entered
- Caps Lock or Num Lock is active
- Username differs from the email used at sign-up
- IP address flagged by the security system
- Email address was mistyped during registration
- Check that Caps Lock and Num Lock are off, then retype the password slowly.
- Use the “Forgot Password” link on the Casino Days login page to reset it.
- Wait 15 minutes if the account is locked; the timer resets after each attempt.
- Clear your browser cache and cookies for the last hour.
- Try a different browser or device to rule out a client-side issue.
- Disable VPNs or proxy servers that might change your IP address.
- Confirm the email address you are typing matches the one you used to register.
- If you registered through a social account, use the same social login button.
- Bookmark the official URL for Casino Days online to avoid phishing redirects. Use https://casino-days7.com as your direct entry point.
- Contact support if the lock persists after 30 minutes or if you never received a reset email.
Contact support when the lock does not lift after waiting or when you cannot reset the password due to a missing email.
Identity Verification (KYC) Stuck or Documents Rejected
You uploaded your ID and a utility bill, but the status says “Documents rejected” with no explanation. Likely causes: blurry photo, expired ID, name mismatch, wrong file format, or a document older than three months.
- Photo is out of focus or has glare
- ID document has expired
- Name on the document does not match the registered name exactly
- File is too large or not in JPG, PNG, or PDF format
- Address document is older than three months
- Take a new photo with even lighting, no flash, and the entire document visible.
- Check that your ID is valid for at least one more month.
- Ensure your full legal name matches the name on your Casino Days online account.
- Use a recent utility bill, bank statement, or government letter dated within the last three months.
- Crop the image to show only the document edges and avoid background items.
- Save the file as JPG or PNG under 5 MB before uploading.
- Upload both sides of the ID if the form asks for it.
- Wait 24 hours for the verification team to review after re-uploading.
- Log out and log back in after the review to refresh the status.
- Contact support if your documents are rejected a second time or if you have a special case like a passport with a different name.
Contact support when documents are repeatedly rejected for no clear reason or when you need to submit an alternative document type.
Withdrawal Pending Longer Than Expected
You requested a payout, but the status remains “Pending” for days without moving to “Processing.” Likely causes: pending wagering requirements, a bonus attached to the balance, unverified account, or a withdrawal limit per method.
- Your account has an active bonus with wagering requirements still unmet
- Identity verification is not fully approved
- You requested a withdrawal to a method you have not used for a deposit
- Casino days welcome bonus terms lock the balance until conditions are met
- Bank or payment provider delays
- Check your account status for any pending KYC requests and complete them.
- Review the conditions of your Casino Days welcome bonus to see if playthrough requirements are done.
- Only withdraw to the same payment method you used for your last deposit.
- Cancel the current withdrawal if it is still pending, then use a different method that matches a previous deposit method.
- Make sure your balance after the withdrawal still meets the minimum for the method.
- Check if the bonus has expired or if you accidentally activated a new bonus.
- Log out and log back in to refresh the transaction page.
- Wait up to 48 hours for manual processing; automatic processing happens only for verified accounts.
- Contact the finance team directly through the cashier support ticket.
- Contact support when the withdrawal is stuck for more than five business days or when you need to cancel and re-request.
Contact support when the withdrawal is stuck for more than five business days or when you need to cancel and re-request.
Site or Games Do Not Load Properly on a Phone
You open the casino on your phone, but the lobby shows a blank screen or games freeze after the spin button. Likely causes: browser cache, outdated browser, poor mobile data, or a blocking ad blocker.
- Browser cache is full or corrupted
- Phone browser is not updated to the latest version
- Mobile data signal is weak or unstable
- Ad blocker or script blocker is active
- Phone operating system is outdated
- Close all browser tabs and reopen the site from a fresh session.
- Clear your browser history and cache for the last 24 hours.
- Update your mobile browser to the latest version from the settings.
- Switch from Wi-Fi to mobile data or vice versa to test the connection.
- Disable any ad blocker or content blocker extension for this site.
- Zoom out or rotate the phone to force a page refresh.
- Turn off battery saver mode that might limit network activity.
- Restart your phone to clear temporary system memory.
- Use the default browser (Safari on iOS, Chrome on Android) instead of third-party ones.
- Contact support if the issue persists after these steps or if only specific games fail to load.
Contact support when the issue persists after these steps or if only specific games fail to load.
Quick Reference
The table below shows the three most frequent problems, their usual cause, and the single action you should try first.
| Problem | Usual Cause | First Check |
|---|---|---|
| Login fails, account locked | Wrong password or caps lock | Check keyboard keys, reset password |
| KYC documents rejected | Blurry photo or expired ID | Retake photo with even lighting |
| Withdrawal pending | Unmet wagering requirements | Check bonus conditions |
| Mobile games not loading | Browser cache or weak signal | Clear cache, switch network |
For login lockouts, waiting 15 minutes resolves most cases without further steps. For KYC issues, a clear, well-lit photo of a valid document usually passes on the second try. Withdrawals often move quickly after you meet the bonus terms and verify your identity. Mobile loading improves after clearing cache and updating the browser. If these first checks do not help, a single message to support with the steps you tried speeds up the fix.
Keep your account verified by uploading documents right after registration, and always read the bonus conditions before making a withdrawal request.